Refund Policy

At BOOKBITES, we are committed to ensuring your satisfaction with our subscription service. Please review our refund policy below to understand how we handle refund requests.

Subscription Cancellations

Cancellation Window: You may cancel your subscription at any time. To avoid being charged for the next shipment, please cancel at least two weeks before the next billing cycle.
Refunds for Cancellations: If you cancel your subscription before the next billing cycle, you will not be charged for the upcoming box. However, we do not offer refunds for boxes that have already been shipped.

Damaged or Defective Items

Reporting Damages: If any items in your box arrive damaged or defective, please contact us within 7 days of receiving your box. Provide a description and photo of the damaged item(s).
Resolution: We will arrange for a replacement of the damaged item(s) or provide a suitable solution, such as a partial refund or credit towards your next box.

Lost Packages

Lost in Transit: If your package is lost in transit, please contact us within 30 days of the expected delivery date. We will work with Australia Post to locate your package or send a replacement if necessary.

Dissatisfaction with Subscription

Feedback: If you are not satisfied with your subscription, we encourage you to contact us to discuss your concerns. We value your feedback and strive to improve our service.

Returns and Refunds

Returns and Refunds: If you are not satisfied with your subscription, please contact us to discuss your concerns. We rarely offer returns and refunds on these boxes. However, we stand firmly behind the quality and value of our products. If you do not love your first box, customers can initiate a refund, return or exchange within 7 days of receiving the box.

For any questions or concerns regarding your shipment, please reach out to us. You can contact us by visiting this page on our website: https://www.bookbites.com.au/contact

We are here to help and ensure you have the best possible experience with BOOKBITES.

Thank you for choosing BOOKBITES. Happy reading!

Refund Policy

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